The purpose of this CXTech Week 32 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 30 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 46 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 30 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I’ve been watching the dichotomy between the 5G hype (often belief-based with little in the way of rational analysis) and counter arguments (generally based on rational arguments referencing history); same with mobile edge compute (not edge compute, that’s something different, yet conflated); same with ORAN (latest positioning is you’ll spend the same, saving are in operations <sniggers at […]
IM (Instant Messaging) / chat has been around for a long time. Before AIM (AOL Instant Messenger, 1997) and ICQ (Internet Chat Query, 1996), there was the command line function ‘chat’ on unix (early 1980s) which evolved into IRC (Internet Relay Chat,1988); and for the VMS (Virtual Memory System) crowd there was phone (sometime in […]
APIs (Application Programing Interface) in telecoms have a long history, starting in 1998/1999 when Telenor began its Content Provider Access API program and the launch of the Parlay API standards group. With such early beginnings it would be fair to expect APIs in Telecoms to be as, if not more, pervasive than most other industries. […]
This year I brought my wife and 2-year-old son to Barcelona; we arrived on the Thursday before MWC (Mobile World Congress). Barcelona is great for small children with lots of playgrounds, some with crèches that bring out their toys to play with making it great fun. The restaurants go the extra mile in making the […]