The purpose of this CXTech Week 21 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 13 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I’m seeing a resurgence in telco CPaaS (Communications Platform as a Service) initiatives. However, I’m seeing mistakes being repeated from the past, important learning points from successful telco CPaaS programs being ignored, and a broader misunderstanding on the role a telco plays with CPaaS in their countries of operation. Hence the focus of this weblog […]
Justin Haefner, a serial TADHack-mini Orlando winner, gave an excellent presentation at Enterprise Connect on “Embrace the API Movement”. I found it inspiring as he explained his experiences of implementing APIs within Medtronic, and the important role TADHack plays in his professional development. His key point: Enterprise Application Owners need to understand APIs enough so […]
IM (Instant Messaging) / chat has been around for a long time. Before AIM (AOL Instant Messenger, 1997) and ICQ (Internet Chat Query, 1996), there was the command line function ‘chat’ on unix (early 1980s) which evolved into IRC (Internet Relay Chat,1988); and for the VMS (Virtual Memory System) crowd there was phone (sometime in […]
UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]
I thought I’d keep this article punchy as I’m full of a cold, so would rather just shoot from the hip than think too much on some of the topics I’ve discussed on my calls this week 🙂 There are some numbers in here, so its not just rambling opinion. Cisco bought market share, all the […]
I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]
In a couple of weeks we have TADHack-mini Orlando, just before Enterprise Connect. We’ve run hackathons before other events, such as TADHack-mini Japan before the big WebRTC Conference in Japan, and for several years ran TADHack-mini London before the WebRTC Global Summit. Its a great way to demonstrate what programmable telecoms means in practice. This […]
Shortly after TADHack Global the Next Generation Service Platforms (NGSP) event took place on the 17/18 June in Munich. Below are 2 sets of slides, the first reviews some of the key presentations given at the NGSP event, and the second is my presentation that provides some background on TADHack and a brief review of […]