The purpose of this CXTech Week 22 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The Policy Control and Data Pricing Conference took place between the 16-17th April. Its a ‘who’s who’ of Policy Control and Charging (PCC), and provides a great litmus test on the state of industry. The discussions this year were quite frank with open disagreements; the worry of signalling storms appeared to have abated. Reviewing the […]
Asked recently if there was an update of the old SDP landscape weblog entry, I was shocked at how out of date it had become. The categories needed updating, lots of companies had come and gone. The 2012 SDP landscape can be downloaded here, and is also shown at the end of this entry, though […]
The Policy Control and Real-Time Charging Conference ran from the 24th-26th April 2012 at the Krasnapolsky Hotel, Amsterdam. The conference included operator presentations / case studies from Swisscom, Reliance, Turkcell, Vodafone, KPN, and Orange. I ran a post-conference workshop on the 26th April entitled “Policy Control and Charging Workshop: An Independent and Quantified Review,” the […]
The Broadband World Forum is the main telecommunication industry’s event for broadband, drawing thousands of attendees from more than 100 operator companies and all the top broadband vendors. Keynotes at the event came from industry leaders such as Hans Vestberg, CEO Ericsson, Jean-Phillip Vanot, SVP of Innovation and Marketing for Orange, and Mika Vehviläinen, COO […]
This article provides a brief summary on Day One of Informa’s SDP Asia conference in Singapore on the 26th November. A preview of the conference was given in this article. With 70 registered attendees and about 55 attendees in the room on Day One, APAC is bucking the trend in conference attendance by showing solid […]
At the start of April I wrote about the consolidation in the service management space and the major trends of: Consolidation of functionality. Just like enterprise IT, as mature functions are subsumed. For example, once upon a time a service provider would buy a VoIP fulfillment platform, now multi-service fulfillment is the norm. Emergence of […]
SofNet brings together three of the main drivers in the telcom industry, NGN (Next Generation Network), Web 2.0 and the telecom service layer (also known as the SDP, Service Delivery Platform). Now when it comes to the definition of SDP, I’m usually reminded of this quote from “Through the Looking Glass:” `I don’t know what […]
Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]