I’ve noticed some common mistakes from analysts when they review the CPaaS, UCaaS, and CCaaS market(s). Or the enterprise communications market (employee and customer) to take a customer-centric view. The mistakes stem from several sources: Grouping aggregators and CPaaS together as ‘CPaaS’ providers, it’s a bifurcated market, as explained in the simple programmable communications model, […]
This weblog provides a round-up of the main programmable communications headlines through 2021. It’s been another busy year. Identity verification keeps getting hotter and could enter a phase of industry convergence in 2022 between enterprise / web and programmable communications industries. We’re already seeing similar convergence from the cloud infrastructure providers like AWS, Microsoft and […]
At TADSummit EMEA I presented some slides on “By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market Sizing.” Its a straight forward bottom-up build of the market size with lots of revenue guesstimates – never believe what people tell you about their companies 😉 I show the slides below. Of most interest were the slides […]
On Friday evening as we settled down to dinner with our families on the east coast, looking forward to an autumnal weekend of raking leaves and frosty morning walks. Sangoma made an announcement of acquiring VoIP Innovations. Firstly, congratulations to David Walsh, Jason Tapolci, John Elliott, Evin Hunt, Natalie DeCario, Harold Vance, Joe Aponick, Hugh Goldstein, and […]
Calling all UCaaS / CPaaS / CCaaS / enterprise VoIP providers. We need to comment on MLTS (Multi-Line Telephone Systems) NPRM (Notice of Proposed Rule Making) (FCC 18-132) as soon as possible. Firstly, an apology in the lateness of this article. I learnt about FCC 18-132 back in October at the IIT RTC Conference and have […]
There’s been quite a bit of debate stimulated by the weblog “What’s in a name? Finding a better handle for Programmable Telecoms“, the related twitter discussion (see below), and lots of other threads over the past month. What’s in a name? Finding a handle for #ProgrammableTelecomshttps://t.co/O1NBSgvQsq FinTech is an excellent handle for financial service innovators. We need […]
I’ve been repeating the ideas presented in this weblog quite often of late on the shift in telecoms, ever since TADSummit / TADHack Global in 2018. None of this is new, it’s simply packaging old ideas into an easy to digest form to better understand the shift in telecoms thanks to programmable telecoms, why digital transformation […]
Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]
I’m asked this question surprisingly often, “Alan, what is it that you do?” My stock answer is, “I wander the world helping people.” Which generally results in a wry smile from those who know me; else a questioning or annoyed look from someone who was expecting a straightforward answer to a straightforward question. When I […]
Its always before Enterprise Connect the confusion on CPaaS (Communications Platform as a Service) and UCaaS (Unified Communications as a Service) rises. Here are two simple definitions: UCaaS is a PBX in the cloud, its a telecom application (granted a complex one, but a telecom app nonetheless). CPaaS is a telecom application server in the […]