The Honest CPaaS Review One of the 2024 highlights in my opinion was publishing The Honest CPaaS Review, https://blog.tadsummit.com/2024/10/26/the-honest-cpaas-review/. A quantified and detailed review of the CPaaS industry. Quoting Peter Drucker, “you cannot manage what you cannot measure.” To remove the problems our industry faces, we must first define and measure them. Thank you to the […]
The purpose of this CXTech Week 36 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The interview with Robert Vis, founder and CEO of Bird, motivated me to write this post on the net negative contribution of some industry fora. I’ve run TADS for 11 years, delivered only events, TADSummit and TADHack, they are a chance for the industry to meet with no BS, and for developers to learn the latest in […]
The purpose of this CXTech Week 35 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 32 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 24 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Call to Action I’ll begin with a quote from a well-known long-time large Telco ex-CEO. “The industry is polluted by Tier-2 and 3 crooks and fraudsters, but there is still tons of work to do with the big guys as well.” Presenting detailed analysis using publicly available facts, that holds some of the industry accountable […]
The purpose of this CXTech Week 17 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 13 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 10 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]