In previous articles I’ve discussed the three dimensions upon which a customer pays: cash, time/attention and privacy. As we’re seeing with Facebook and Google’s problems, society is starting to realize the value of privacy – businesses of all sizes should be even more concerned. Google has caused significant market disruption using a very old business […]
I recently responded to a friend’s weblog post, Ric Ferraro, when I read through his article about a day in his life in 2020. I thought I’d use this article to give my perspective on how some technologies and behaviors may look by then, as well as some ramblings on a few related topics. An […]
Hybrid TV is not new; it’s been within the industry’s lexicon for many years, the transition should not be a surprise. However, for many executives the shift to hybrid TV has been a quiet revolution. Especially given two of the telco industry’s most successful TV deployments, Verizon FiOS (2.9M customers in Q4 2009) and Orange […]
Firstly, thanks to the over 150 survey responses to the Telco Business Model Evolution Questionnaire. Responses came from all around the world with a even split between Americas, EMEA, and APAC; from mobile, converged and cable operators; their suppliers, application developers and a few web-based service providers. The responses to the multi-choice questions are available […]
Previous articles have raised the problem of poor customer service from US mobile operators based on my own experience, with the punative charging regime that severely limits the trust customers place in operators for experimenting with new services. I was chatting yesterday with Ed Finegold from Validas, who help consumers and companies save on their […]
This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show. I’ve discussed previously why most operators do […]
Cloud Services are already a significant market (estimated at $23B this year), and growing rapidly to $43B by 2012. We’ve seen several operators launch cloud computing services, e.g. AT&T, BT, Deutsche Telekom (Zimory exchange), KPN, NTT, Orange, Verizon (CaaS (Computing as a Service) where HP was its main technology partner), and Vodafone. There is a […]
As mentioned in a previous aricle on virtualization I use SaaS (Software as a Service) and PaaS (Platform as a Service) interchangeably as I remain unconvinced of the difference from a customer’s perspective. The cloud computing market size, depending upon how it’s defined, is estimated to be about $50B by 2011, of which 70% is […]
The Smart Pipes conference had about 80 attendees from across the value chain; not just operators, suppliers and consultants. In attendance were Steve Glagow, head of Orange Partner; Pieter Knook, head of Vodafone Internet Services, Sune Jakobsson, Telenor Open Services; James Parton, head of O2 Litmus; plus many more operators. As well as leaders from […]
There’s a great saying from Benjamin D’Israeli, ‘There’s lies, damned lies and statistics.’ To read the press, you’d think the trillion dollar telecommunications industry has been shaken to its core by Apple, a $33B consumer electronics company. In April 2009 the Apple app store achieved 1B ‘application’ downloads in 9 months, estimates vary on the […]