I’m often asked where Apple is going with respect to its devices and services. A key to understanding Apple is in general they do not lead on new concepts; rather they copy, but copy much, much better.For example, they were not first to market with MP3 players, but when they did enter that market they […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]
Over the past few years I’ve interviewed hundreds of operators and suppliers in the TV distribution industry on deployment experiences, market requirements, competitive landscape, and technology trends. In the document below I bring a sample of some of my work in this space examining the evolution of Hybrid and Over the Top TV. If you’d […]
The missed opportunity of the ODP (On Device Portal) has been discussed on this weblog several times. The fact it took Apple to show the industry how to get it right is an embarrassment. Apple’s iPhone has redefined the relationships in the mobile ecosystem. Essentially they have become the service provider and the operator a […]
I show below a sample of a taxonomy of the operators’ developer communities across consumer applications (e.g. widgets), consumer content (music, ring-tones, caller ring back tones, wallpaper), enterprise applications (e.g. field force automation tools) and enterprise IT (that is having enterprise IT departments build apps for their employees only). As discussed in the “Emerging App […]
I’ve been a long time proponent on the importance of APIs (Application Program Interfaces) to operators’ evolving business models, in fact, of APIs for any web based business model as discussed in this API Management Whitepaper. However, time is moving on and operators continue to struggle with implementing the basics given their business model (charge […]
Nokia recently announced its to ditch Symbian software for its high-end smartphones, instead using MeeGo that was announced at Mobile World Congress this year. The N-series has been Nokia’s crown jewel for years and dominated the smartphone space before the arrival of Apple’s iPhone (be-careful how you hold it) and HTC’s Android-based devices. “Going forward, […]
Hybrid TV is not new; it’s been within the industry’s lexicon for many years, the transition should not be a surprise. However, for many executives the shift to hybrid TV has been a quiet revolution. Especially given two of the telco industry’s most successful TV deployments, Verizon FiOS (2.9M customers in Q4 2009) and Orange […]
Previous articles have raised the problem of poor customer service from US mobile operators based on my own experience, with the punative charging regime that severely limits the trust customers place in operators for experimenting with new services. I was chatting yesterday with Ed Finegold from Validas, who help consumers and companies save on their […]
The 4th annual SDP Asia event takes place in Singapore from 27-28 October 2009. Some of the operators presenting will be: Krishna N Basudevan, GM, Information Technology, Aircel Ltd, India; Clark Lam, Director of Service Platforms in Consumer Products, SingTel, Singapore; Rahadian Krishna Sundara, Head of Business Research, R&D Center PT Telkom, Indonesia; Alex Ibasco, […]