The purpose of this CXTech Week 27 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
The purpose of this CXTech Week 19 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The Next Generation Service Platforms (NGSP) event brings together 3 events: Telecom APIs, Web Real-Time Communications & Legacy Networks Evolution. Given the fragmentation of events it was nice to see an event bringing all the service platform issues under one roof. It ran in Munich, 10-11th June 2014, just after TADHack, it was an interesting contrast […]
Intel and Amazon made an interesting announcement today, the Intel® Expressway API manager is now available on the AWS Marketplace. For many enterprises that are using AWS this makes adding API Management to projects quite easy. The obvious application is in enterprise mobilization, as discussed last year in this weblog article on mobilization, where using […]
The Telco Big Data conference ran from the 3-5 December in London. This is the first time for this event, which was well attended, and packed with operator presentations on their experiences in using Hadoop clusters in conjunction with their existing business intelligence (BI) systems. This is a key point, telcos are not new to […]
CloudAsia 2012 is the second year of the conference co-organized by Singapore’s IDA (Infocomm Development Authority), the summary of 2011 is here and here. In a later article I’ll review the main conference. CloudAsia 2012 is a great event to meet the decision makers across the cloud computing eco-system from enterprises, telecom operators, regulators, government […]
This year I brought my wife and 2-year-old son to Barcelona; we arrived on the Thursday before MWC (Mobile World Congress). Barcelona is great for small children with lots of playgrounds, some with crèches that bring out their toys to play with making it great fun. The restaurants go the extra mile in making the […]
This weblog has discussed previously the technology bias of the telecom industry given its history. Building a reliable, cost-effective, national network requires significant focus on technology and architecture. However, people need a phone service, so selling isn’t required only marketing, the business side is relatively easy. But when the objective is a service not the […]
The Broadband World Forum continues to grow with attendees from 120 countries, 280 speakers (most were operators), 150 sponsors and exhibitors, 400 service providers and over 7500 attendees. Gavin Whitechurch and his team deserve much respect for transforming BBWF into the Broadband event of the year. At the session I chaired on next generation broadband […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]