An operator is composed of three domains: Network, IT and Services. Historically we’ve treated the services domain as something that can be solved by a piece of technology, called the SDP (Service Delivery Platform). This has resulted in the industry’s slow response to the competitive threats of web-based service providers, which are now starting to […]
Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business. Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below. However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]
In this article I highlight just a few of the many interesting presentations made at the SDP Global Summit, the slides are shown below. Jose Valles, BlueVia, gave a presentation on the best of the current API recipes: Operators are not attractive to developers because of the sins of the past (e.g. Orange Partner), arrogance […]
Day 1 of the SDP Global Summit kicked off with an impressive line-up of operator case studies from Michel Burger of Vodafone, Medhat Amer of Mobily, Mohammed Aldhwaiyan of STC and Mario Domingo of Globe. Common themes to their success include: SDP is not a product, it’s a project covering people, processes and technology (an […]
We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]
We’ve seen a rash of announcements from operators such as Telefonica and Vodafone (and telecom suppliers for that matter) on their eHealth offers. So what brought on this sudden interest? Operators have been providing communication services to the Health sector for many years, what’s different? Firstly, lets start with some definitions, as always without clarity […]
The missed opportunity of the ODP (On Device Portal) has been discussed on this weblog several times. The fact it took Apple to show the industry how to get it right is an embarrassment. Apple’s iPhone has redefined the relationships in the mobile ecosystem. Essentially they have become the service provider and the operator a […]
I show below a sample of a taxonomy of the operators’ developer communities across consumer applications (e.g. widgets), consumer content (music, ring-tones, caller ring back tones, wallpaper), enterprise applications (e.g. field force automation tools) and enterprise IT (that is having enterprise IT departments build apps for their employees only). As discussed in the “Emerging App […]
I’ve had several people talking to me about how the mobile internet is the next wealth creation cycle, a new category of equal importance to the creation of the internet. When I respond with, ‘There is no such thing as the mobile internet, only mobile access to the internet. Calling it the mobile internet is […]
Cloud Services are already a significant market (estimated at $23B this year), and growing rapidly to $43B by 2012. We’ve seen several operators launch cloud computing services, e.g. AT&T, BT, Deutsche Telekom (Zimory exchange), KPN, NTT, Orange, Verizon (CaaS (Computing as a Service) where HP was its main technology partner), and Vodafone. There is a […]