The purpose of this CXTech Week 6 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 4 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 2 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Responding to several reader requests, this post is a simplified version of the original Messaging Monopolies, with more background explanations, a few analogies, and less assumptions made on the readers’ detailed knowledge of the US SMS industry. It is longer, but I hope makes things a little clearer. In the Appendix we walk through a […]
Subtitle: US #SMSspam club’s EBITDA is $2.4B The motivation to create this post came in part from a post by James Crawshaw of Omdia on the movie, “The Network”. James referred to the monopolies in America, and how AT&T was broken up and then put together again by bankers with the exception of Verizon (Bell […]
On our first TADSummit podcast we focus on STROLID and their CTO Thomas Howe. We introduce Giovanni (Johnny) Tarone, and the important role he will play in bringing investors to the TADS community and extending the no BS policy more broadly across the industry, as we fight for the programmable communications / telecoms industry. All […]
Thank you to everyone who let me interview them and view extensive documentation. I’m attempting to take a mountain of information into a few bite-sized chunks. This is part 1 of a 2 part weblog. What kicked this off was the post The Campaign Registry and Foreign Ownership: A Matter of National Security, which acted […]
The purpose of this CXTech Week 33 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 32 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Purpose of this article Ericsson spent $6B on Vonage, we covered it in CXTech Week 47 2021. Simply, they made a mistake through not understanding the programmable telecoms market and the history of telecom APIs in telcos. I made a point in the most recent CXTech Week 31 2023 about how organizational learning in many […]