The interview with Robert Vis, founder and CEO of Bird, motivated me to write this post on the net negative contribution of some industry fora. I’ve run TADS for 11 years, delivered only events, TADSummit and TADHack, they are a chance for the industry to meet with no BS, and for developers to learn the latest in […]
The purpose of this CXTech Week 29 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 8 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 41 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 19 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
This weblog has discussed previously the technology bias of the telecom industry given its history. Building a reliable, cost-effective, national network requires significant focus on technology and architecture. However, people need a phone service, so selling isn’t required only marketing, the business side is relatively easy. But when the objective is a service not the […]
Interesting innovations regularly come from island nations, for example the first 3G trial on the Isle of Man (where I grew up), from Singapore (Goto Camera), and most recently Sri Lanka with hSenid’s SDP in the Cloud, which was recently released and then deployed with Etisalat – Sri Lanka (formerly known as Celltel & then […]
Patrick Murphy (email Pat) has just released an excellent report on the status of communication enabled business processes (CEBP) that is likely to become a reference text in the emergence of this important category for both operators and application developers. The report provides an overview of the CEBP industry relative to Telco APIs and voice […]