A recent WSJ article “Talking Less, Paying More for Voice” discussed the fact that usage of voice is in decline; and identifies some of the culprits for the decline: The iPhone, SMS, Yelp, Facebook, email, young people dominate everything and they do not call anymore, and other web services. While most of these are true […]
Sycamore Networks has an interesting back-haul compression solution called IQStream. Earlier this year they published some interesting stats in their weblog on the increasing concentration of video traffic, see below. The reason behind this concentration is partially mass-market adoption drives concentration as people tend to ‘follow the herd’ so viral videos have a much bigger […]
Verizon now carries the iPhone. It runs on its CDMA network not LTE, which means voice and data do not work at the same time, in my experience that’s a relatively rare use-case, so not a big issue. Facetime still works as voice and WiFi can work at the same time. It also includes a […]
Given all the activity in the technology industry: Sun disappearing into Oracle (aka The Borg); HP’s ex-CEO’s escapades with an actress (normally in the joke its a bishop) and then joining The Borg; Microsoft finally getting its PC OS right and making Office 2010 a pleasure to use; Twitter, Facebook and other’s crazy valuations; Wikileaks; […]
I’m often asked where Apple is going with respect to its devices and services. A key to understanding Apple is in general they do not lead on new concepts; rather they copy, but copy much, much better.For example, they were not first to market with MP3 players, but when they did enter that market they […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]
My experiences with being a customer of a mobile operator have not been as good as most of my other service provider experiences. There is a significant gap between what we say and do as an industry. I covered T-Mobile’s extortionate billing and their poor customer service experience compared to Amazon. The last straw came […]
Its one of those trends we know is there. Its been there for decades. However, because the trend is constant it gets ignored, its a bit like boiling frog syndrome – ignoring the small changes until its too late and you’re cooked. The trend is the ITization of telecoms. Within the telecoms industry we like […]
Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online. Its respectful of my time and lack of patience. Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service. The week before last my wife had […]
Nokia recently announced its to ditch Symbian software for its high-end smartphones, instead using MeeGo that was announced at Mobile World Congress this year. The N-series has been Nokia’s crown jewel for years and dominated the smartphone space before the arrival of Apple’s iPhone (be-careful how you hold it) and HTC’s Android-based devices. “Going forward, […]