The purpose of this CXTech Week 26 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 6 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 34 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this article is to explain a simple model to understand the programmable communications market. I divide the market into 3 domains: Aggregation, Technology, and Applications. I’ve shown a number of similar frameworks in the past, see this one from TADSummit 2018 given during the State of the Union presentation. The reason I […]
Mobility Tech is part of about 14 conferences that run in parallel, covering topics such as: ITExpo (Internet Telephony), MSP (Managed Service Provider) World, HTML5 Summit, VideoWorld, StartupCamp, LatinCom, Cloud4SMB, Cloud Communications and M2M Evolution. So there a lot going on at the same time. I ran a panel in Mobility Tech on service innovation, […]
I recently took part in a round-table discussion in London organized by OpenCloud on the changes occurring within the telecoms landscape: how operators need to change to keep up with market dynamics, with a focus on innovation in services and service-charging. This was in conjunction with OpenCloud’s launch of Rhino Sentinel to help operators boost […]
Given all the activity in the technology industry: Sun disappearing into Oracle (aka The Borg); HP’s ex-CEO’s escapades with an actress (normally in the joke its a bishop) and then joining The Borg; Microsoft finally getting its PC OS right and making Office 2010 a pleasure to use; Twitter, Facebook and other’s crazy valuations; Wikileaks; […]
We hear Business Transformation (BT) mentioned by many vendors and consultants when they’re selling their products and services. It closely echos the messaging of SOA (Service Oriented Architecture) transformation of the past decade; and given the challenges we’ve seen in realizing those benefits, it’s fair to consider it in some ways a re-branding. Or you […]