The purpose of this CXTech Week 33 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 24 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 28 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
The SDP Global Summit has become the must-attend event across all telecom service platforms, not simply service delivery platforms. Previous Summits from 2012, 2011 Day 1, 2011 Day 2, and 2011 Highlights are reviewed on this weblog and you can see they have predicted the course of the industry. I’m in particularly excited about the […]
BlueVia is Telefonica’s API program where developers get paid to use Telefonica’s APIs. We’ve seen a number of case studies promoted within a few months of its launch, see slideshows at the end of this article. Developers are making money through using BlueVia’s APIs. BlueVia has announced a partnership with Microsoft to create the BlueVia […]
At the end of November I’ll be attending Informa’s SDP Asia conference in Singapore. I’ll be running a post-conference workshop on the 28th November, and a couple of sessions through the conference (26-27 November). Outlines of the sessions are shown below, and the conference brochure can be downloaded here. The purpose of this article is […]
The purpose of this article is to provide a summary of my findings from Informa’s IMS/SDP (IP Multimedia Subsystem) North America conference that ran from the 5-7 November in Dallas TX; I gave a preview of the event in this article. I’ve also put a few slides together to give a flavor of the conference […]
In a previous article, “The Internet’s gone Video: What does that mean to operators?” I gave a preview of the presentation I planned to give at the Dialogic One Event in the keynote session “Carrier Video Services Trends and Opportunities” on the 21st October in San Diego. The presentation, shown below, is split into four […]
On the 30th October I’ll be giving a free Telestrategies webinar entitled “Telco adoption of Web 2.0 principles and open innovation for rapid application development.” The pitch for the webinar is: “The battle is intensifying between telcos, consumer device manufacturers (e.g. iPhone and Sony PS3) and web-based services (e.g. Google) in the delivery of services […]
Over the past couple of years I’ve been helping operators understand ways they can harness open innovation. Using a quote from Henry Chesbrough, UC Berkeley, from his book ‘Open Innovation’ to explain: “Open innovation means that valuable ideas can come from inside or outside the company and can go to market from inside or outside […]