The purpose of this CXTech Week 21 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this CXTech Week 17 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
I was fortunate to be invited to take part in a conversation with Dave Michels and Evan Kirstel, TalkingHeadz. The focus was: what is a CPaaS (Communications Platform as a Service)? I consider the term CPaaS to be as dumbass as Cloud Communications. They were both created when referring to cloud was ‘essential marketing cool’. And […]
Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]
Microsoft built Windows, a platform that enabled people to create cool stuff, like spreadsheets, word processors, lots of enterprise desktop applications. Microsoft copied the high margin cool stuff built on Windows, and soon their software became the default. This is what we’re seeing with Twilio Flex. BTW, browsers were not high margin, hence the delay […]
The information shown below on SMS API pricing is easily accessible from the companies’ websites. I’ve used all their services. My clients use their services at a range of volumes. I’ve run hackathons where people are innovating on most of these companies, where we experience firsthand the ease of use and flexibility. I have a […]
Its interesting times to review quarterly financial performance of a number of telecom companies. Firstly, examining the large established ones focused on telco: Ericsson revenue fell 6% year over year during the third quarter to $5.9 billion Nokia fell 9% year-on-year to around $5.7B in Q3, and said conditions will continue to be difficult into […]
Its been a busy summer across preparations for TADHack Global, TADSummit and the day job of helping people around the world build new businesses and services in programmable telecoms. Plus here in the US with the long summer holidays a succession of camps and baby sitters to keep the kids occupied and not watching TV or […]