Category Archives: Web / Voice / Telco 2.0

Developer Community / Ingestion Management Taxonomies

I show below a sample of a taxonomy of the operators’ developer communities across consumer applications (e.g. widgets), consumer content (music, ring-tones, caller ring back tones, wallpaper), enterprise applications (e.g. field force automation tools) and enterprise IT (that is having enterprise IT departments build apps for their employees only). As discussed in the “Emerging App […]

Where next for operators’ service innovation?

I’ve been a long time proponent on the importance of APIs (Application Program Interfaces) to operators’ evolving business models, in fact, of APIs for any web based business model as discussed in this API Management Whitepaper. However, time is moving on and operators continue to struggle with implementing the basics given their business model (charge […]

The Ten Commandments for Operators to work with Developers

I was reviewing some old slides last night and saw some material I put together nearly 3 years ago that made me both happy and sad.  Funny how three years later telcos are still struggling, whereas the consumer electronics / OS / web service providers have done and moved on… 1. Without direct Customer Access […]

A Fundamental Advantage Lost by Not “Sharing the Love”?

In previous articles I’ve discussed the three dimensions upon which a customer pays: cash, time/attention and privacy.  As we’re seeing with Facebook and Google’s problems, society is starting to realize the value of privacy – businesses of all sizes should be even more concerned.  Google has caused significant market disruption using a very old business […]

HYBRID TV AND OVER THE TOP TV STATUS REPORT

Hybrid TV is not new; it’s been within the industry’s lexicon for many years, the transition should not be a surprise.  However, for many executives the shift to hybrid TV has been a quiet revolution.  Especially given two of the telco industry’s most successful TV deployments, Verizon FiOS (2.9M customers in Q4 2009) and Orange […]

Summary of Telco Business Model Evolution Questionnaire Results

Firstly, thanks to the over 150 survey responses to the Telco Business Model Evolution Questionnaire.  Responses came from all around the world with a even split between Americas, EMEA, and APAC; from mobile, converged and cable operators; their suppliers, application developers and a few web-based service providers.  The responses to the multi-choice questions are available […]

Operator API Business Models: There’s two of them

In a previous weblog article, “Unmuddling APIs, Developer Communities, Developers, Third Parties, App Stores, App Warehouses, and Widgets…..”  I discussed the confusion around the terms and set out some of the categories of third parties that could use operators’ APIs: Enterprises (e.g. where an enterprise’s IT developer may want to use presence for their corporate […]

Telco Business Model Evolution Questionnaire

For a bit of fun I’ve put together a questionnaire around telco business model evolution.  With questions on advertising models, app stores, API exposure, operator as a trusted agent, sharing of networks, quad play, etc. If you have the time I’d be grateful if you’d complete, and I’ll share the results in this weblog article.

OneAPI – Canadian Operators Show Us How To Do It!

At MWC 2010 there was a workshop on OneAPI were the GSMA announced the launch of a commercial pilot in Canada with the country’s operators Bell Mobility, Rogers Communications, and TELUS to demonstrate the viability and benefits of providing third parties with standardized application programming interfaces (APIs). Through the OneAPI initiative, the GSMA is promoting […]

Fonolo iPhone App Released

I’ve covered Fonolo in previous articles since 2008, last year they were one of Time Magazine’s top 50 websites of 2009, in the same league as Facebook, Google, Amazon, etc. If you need to call your bank, airline, operator, car rental agency, travel service, or one of those many other companies that waste your time […]