Tag Archives: T-Mobile US

What’s happened to the Mobile Phone Experience?

UPDATE June 27th: My TMO complaint was escalated and the agent, reviewing my case before contacting me, did one simple thing: asked me if moving back to my old plan would solved the problem. My immediate response was ‘Yes!’ I’m moving back to my old plan in July. Across credit card companies, banks, utilities, other […]

Myths, Misunderdstandings and BS: A presentation from Sigma Systems Evolve 2010 Conference

At the Sigma Systems Evolve 2010 conference: deliver what’s next I gave a presentation, shown at the end of this article in the Accelerating Service Innovation session.  This user conference focuses upon next-gen OSS and service fulfillment, bringing together progressive operators, thought leaders, strategists, and partner.  The presentation splits into two sections: the first focuses […]