The purpose of this CXTech Week 32 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 7 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 4 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I don’t normally do predictions as they’re: generally statements of the obvious, or woefully optimistic predictions, or framed with weasel-words so no matter what happens it can be claimed to be at least partially correct. However, Tim from Commio is a nice guy, he asked if I would put some predictions together, so I had […]
The purpose of this CXTech Week 42 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Don’t panic! This year’s survey is much shorted than those of the past 🙂 Back in 2019 I created a survey to gather people’s experiences and opinions on using Open Source Telecom Software. I share an anonymized aggregate view of the survey with those that compete the survey as soon as I have the results […]
The robustness of the A2P SMS market has surprised me, granted many analysts have been predicting its decline for the past 3-5 years, however, its continues to grow. Over the past couple of weeks I’ve seen a number of things start to point towards the corner could be in sight. Personal experience (its always very […]