The purpose of this CXTech Week 18 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this CXTech Week 14 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this CXTech Week 13 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this CXTech Week 12 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
Welcome to the CXTech Week 10 Newsletter. The purpose of this post is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls […]
The purpose of this newsletter is to highlight, with commentary, some of the news stories in CXTech Week 9. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms / Communications, CPaaS, UCaaS, […]
The purpose of this newsletter is to highlight, with commentary, some of the CXTech news stories from this week (week 8). What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms / Communications, […]
Calling all UCaaS / CPaaS / CCaaS / enterprise VoIP providers. We need to comment on MLTS (Multi-Line Telephone Systems) NPRM (Notice of Proposed Rule Making) (FCC 18-132) as soon as possible. Firstly, an apology in the lateness of this article. I learnt about FCC 18-132 back in October at the IIT RTC Conference and have […]
When I first learned of the word FinTech, I thought, “Oh! A group noun for digital banking, finance, insurance, and crypto currencies. A handy moniker for a collection of related services, and at least it avoids using the dumbass term digital.” That handle has stuck and driven broad recognition of the category for investors, press, […]
On Wednesday 17th Oct I gave a keynote at the IIT RTC Conference covering Programmable Telecoms Evolution along with the 3 winners from TADHack Chicago. The slides from the session are shown below, and you can see the keynote video here. This link is the live stream, so you’ll have to hunt through it. Just […]