This weblog has discussed previously the technology bias of the telecom industry given its history. Building a reliable, cost-effective, national network requires significant focus on technology and architecture. However, people need a phone service, so selling isn’t required only marketing, the business side is relatively easy. But when the objective is a service not the […]
Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business. Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below. However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]
Between 1995 and 2010, mobile’s share of the global telecom revenue pie increased from 14% to 63%. In 1995 mobile revenues from emerging markets represented 2% of global telecom revenues, by 2010 it was 28%. In 1995, only 15% of the world’s mobile subscribers were in developing markets. By the end of 2010, 79% of […]
Sycamore Networks has an interesting back-haul compression solution called IQStream. Earlier this year they published some interesting stats in their weblog on the increasing concentration of video traffic, see below. The reason behind this concentration is partially mass-market adoption drives concentration as people tend to ‘follow the herd’ so viral videos have a much bigger […]
We’ve discussed previously the missed opportunity of operators’ websites in educating customers on all the services they offer. Normally there’s a service name, a terse incomprehensible description, and a monthly price. Its designed to fail in today’s environment when use cases (videos, cartoons, simple text and graphic descriptions), freemium and trial-to-buy business models are essential. […]
We all experience it, dropped calls, inability to connect to the network, garbled voice, painfully slow internet access, etc. Why is the core service still less than completely reliable when its been around for 20 years? The problem in-part is how operators test their network to capture these issues is based on standards created at […]
To those attending the Telecommunication Conference 2011; The Convergence of Telecom, TV and Entertainment on Friday 11 November 2011 at Hilton Park Hotel in Nicosia: I’m afraid the organizers required I spend a weekend away from my family to meet their budget needs. I’m a strong supporter of small businesses, as that’s where disruptive innovations […]
I was in the UK last week and caught up with the CEO of HTK, Marlon Bowser. HTK Horizon™ is a hosted service (“Software-as-a-Service”) that helps organizations or any size to “sell more and serve better, at lower cost” through highly personalized (‘micro-targeted’) inbound and outbound communication using email, SMS text messaging and interactive voice […]
Urban Airship came to my attention recently, thanks to Sean O’Sullivan, in the rapidly emerging category of push notification aggregation. Push notifications allow developers to send messages directly to customers who have installed their app, even when the app is closed on their device. Its yet another lost opportunity for SMS as operators remain stuck […]
As promised in the Day 1 BBWF article, here is a sample of the excellent presentation given by Matthias Linder, CTO Magyar Telekom providing an open and frank discussion on their experiences around convergence (many suppliers/consultants call it business transformation to make it sound more expensive.) The key to success in convergence isn’t about technology, […]