Open Letter to Operators on Improving Their Customer Service

Dear Operator, When I have a problem with your network, I really do not want to call you.  I fault-find my home network, I reset the router, I check the ONT (Optical Network Terminal), I reset the PC, I reset the router with the PC off and then turn on the PC.  I do everything […]

SDP Global Summit 2011 Highlights

In this article I highlight just a few of the many interesting presentations made at the SDP Global Summit, the slides are shown below. Jose Valles, BlueVia, gave a presentation on the best of the current API recipes: Operators are not attractive to developers because of the sins of the past (e.g. Orange Partner), arrogance […]

Broadband World Forum Summary Day 2: The Yawning Gap between Operations and Suppliers Continues

The vendor keynotes on Day 2 of the Broadband World Forum were again rather dry and focused on why operators should buy more complex networks.  A common vendor claim was that a 10% increase in broadband connectivity results in some % increase in GDP (Gross Domestic Product).  I have a sneaking feeling that there is […]

Broadband World Forum Summary Day 1: FTTH is now Global, but we’ve got to Stop Wishing Business Models and Start Building Viable Business Models on Top

The Broadband World Forum continues to grow with attendees from 120 countries, 280 speakers (most were operators), 150 sponsors and exhibitors, 400 service providers and over 7500 attendees.  Gavin Whitechurch and his team deserve much respect for transforming BBWF into the Broadband event of the year.  At the session I chaired on next generation broadband […]

SDP Global Summit 2011: Light at the End of the Tunnel on Telco APIs

Day 2 of the SDP Global Summit kicked off as strong as the first day with an Analyst panel including Peter Mottishaw (Analysys Mason) and Shira Levine (Infonectics) the source of many of the market numbers on SDP. Shira showed the SDP market was $2.7B in 2010 and is growing to $5.2B in 2015 with […]

SDP Global Summit 2011: SDP Finally Breaks Out of the Box

Day 1 of the SDP Global Summit kicked off with an impressive line-up of operator case studies from Michel Burger of Vodafone, Medhat Amer of Mobily, Mohammed Aldhwaiyan of STC and Mario Domingo of Globe.  Common themes to their success include: SDP is not a product, it’s a project covering people, processes and technology (an […]

A Seminal Moment for the Telecom Industry: Twitter Uses BlueVia’s APIs

If proof were ever needed on the success of BlueVia in getting operator APIs right, is the endorsement of Twitter in using BlueVia’s APIs.  I show below the release and links to the Twitter weblog and BlueVia weblog.  Tomorrow (Thursday 22nd Sept) Jose Valles, the head of BlueVia, will be presenting during my session at […]

Bundling Telecoms and IT

At the SDP World Summit in Berlin, one of the presentations I’m giving is on M2M (Machine to Machine), a theme in that presentation is the challenge operators will have in M2M is its much more than just the telecoms bit of the problem.  I’ll review that presentation in the weblog summary of the conference […]

African Service Provider IT (AspIT) Conference and Exhibition. 12-15 March 2012, Sandton Convention Centre, Johannesburg, South Africa

I will not be involved in this conference for the reasons set out in this weblog article. I’ve been asked to chair the African Service Provider IT (AspIT) Conference and Exhibition in March of 2012.  Its looks like its going to be a unique and interesting conference.  Its definitely reflecting the frustrations and issues I’m […]

21C Communications Experience

Hurricane / Tropical Storm Irene blew through on Sunday morning, in front of the storm the rain was intense we had 7-8 inches in about 8 hours, the wind was not that strong.  Once the sun came out after the center of the storm passed the wind picked up but it only brought a few […]