The purpose of this CXTech Week 46 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
UPDATE June 27th: My TMO complaint was escalated and the agent, reviewing my case before contacting me, did one simple thing: asked me if moving back to my old plan would solved the problem. My immediate response was ‘Yes!’ I’m moving back to my old plan in July. Across credit card companies, banks, utilities, other […]
Even though we’ve had three Telecom API events this year: June in Munich, this one in Oct in London, and the Service Delivery Innovation Summit in London in Sept (previously known as the SDP Global Summit) the event ended up being busier than expected with a relatively high % of telcos. I ran a pre-conference […]
Previous weblogs and The Services Domain Report have discussed that the term SDP (Service Delivery Platform) is not appropriate. We’re talking about the Services Domain, see the diagram on the left. A telco is composed of three ‘domains’ the network domain, business and operational support systems (BOSS) domain, and the services domain. The services domain […]
George has recently joined Tropo as VP Marketing. He brings a wealth of marketing and product management experience from BSkyB, his own start-up Spontly, Velti, T-Mobile and Ericsson. One of his first decisions on the job was sponsoring TADS (Telecom Application Developer Summit). I asked George some questions around TADS, I’m doing this with all […]
I asked Jonathan Bell, VP Marketing at OpenCloud, some questions around TADS (Telecom Application Developer Summit), I’ll be doing this with the TADS sponsors, to understand the rich diversity of desires driving TADS, a grassroots initiative by people and businesses committed to creating a profitable and sustainable telecom application developer ecosystem. What excites you about […]
The Telco Big Data conference ran from the 3-5 December in London. This is the first time for this event, which was well attended, and packed with operator presentations on their experiences in using Hadoop clusters in conjunction with their existing business intelligence (BI) systems. This is a key point, telcos are not new to […]
I’ll be in London next week (3-5 Dec) at the Telco Big Data and Real Time Analytics Summit, it’s the first time this conference has run, and I think presents an important opportunity to cut through all the hype and BS we’re seeing on Big Data. The conference itself is packed with operator presentations sharing […]
Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business. Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below. However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]
We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]