The purpose of this CXTech Week 46 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Hi Rich, thanks so much for your comments, this is exactly what we want, open discussion. Starting with your first comment: Rich Eicher: “The Campaign Registry alone decides whether a political campaign’s text message is appropriate to send to your mobile phone.” – FALSE!” As far as I am aware there are no other options […]
Thank you to everyone who let me interview them and view extensive documentation. I’m attempting to take a mountain of information into a few bite-sized chunks. This is part 1 of a 2 part weblog. What kicked this off was the post The Campaign Registry and Foreign Ownership: A Matter of National Security, which acted […]
The purpose of this CXTech Week 33 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 23 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Why talk about FOSS? This article was stimulated by a number of factors: Olle’s sadness at Digium Asterisk Hardware Device Interface (DAHDI) no longer being supported; I’m currently running an annual open source telecom software survey; and I was rereading the HBR article “The Digital Economy Runs on Open Source. Here’s How to Protect It“. Before […]
This article was stimulated from a weekend conversation where I realized the historical context for service innovation in carriers is being overlooked; and the history of programmable communications in telecoms is being rewritten. Through the ‘90s When I first joined BT Labs I worked on OEICs (Opto-Electronic Integrated Circuits), after previously working on HEMT (High […]
CPaaS Should Not be Used Interchangeable with Programmable Communications I’ve pointed out CPaaS (Communications Platform as a Service) is a dumb term since its creation. Analysts are paid by vendors, products are defined so analysts can write reports about them to help vendors sell those products. I’ve begrudgingly used CPaaS, as when I use the […]
The purpose of this CXTech Week 44 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 30 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]