The purpose of this CXTech Week 26 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 45 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
The purpose of this CXTech Week 27 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
The purpose of this CXTech Week 19 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
Following the trend of telecom API consolidation BICS has bought Telesign. I prefer to use the term programmable telecoms, as you can see in the diagram below the market is much more that just APIs. Services using programmable telecoms have become an essential part of the market, and underpin Telesign’s success. BICS (previously known as Belgacom […]
It was the first time in 15 years I did not make the annual pilgrimage to MWC (Mobile World Congress). Some of the reasons being: The BS and detachment from market reality of the GSMA which impacts MWC; The ridiculously large event which means I’m spending more time racing between meetings than in meetings; The […]
I’ll be in London next week (3-5 Dec) at the Telco Big Data and Real Time Analytics Summit, it’s the first time this conference has run, and I think presents an important opportunity to cut through all the hype and BS we’re seeing on Big Data. The conference itself is packed with operator presentations sharing […]
Telefonica and Telenor made an announcement that they will be cooperating on APIs. Here’s my initial take given the information available: As normal the press have confused apps and APIs. This has nothing to do with app distribution, its about about APIs. Think of an API as a service available from the operator, so TEF […]
The conference agenda and slides can be downloaded here. At first blush it would appear RCS (Rich Communications Suite) has adopted OMA’s (Open Mobile Alliance) Converged IP Messaging (CIM) spec so work is complete. But that means CIM is wholly dependent on RCS, which has the dumb dependency of IMS (IP Multimedia Subsystem), which is […]
A recent WSJ article “Talking Less, Paying More for Voice” discussed the fact that usage of voice is in decline; and identifies some of the culprits for the decline: The iPhone, SMS, Yelp, Facebook, email, young people dominate everything and they do not call anymore, and other web services. While most of these are true […]