Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business. Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below. However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]
We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]
With respect to mobile payments the critical differences between developed and developing markets is the presence of a mature banking / payments infrastructure and the 700% greater penetration of credit / debit cards compared to mobile phones. Examining the struggles mobile payments have had in developed markets: Mobipay is a mobile payment mechanism that allows […]
Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online. Its respectful of my time and lack of patience. Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service. The week before last my wife had […]
Previous articles have raised the problem of poor customer service from US mobile operators based on my own experience, with the punative charging regime that severely limits the trust customers place in operators for experimenting with new services. I was chatting yesterday with Ed Finegold from Validas, who help consumers and companies save on their […]
As a consumer, of all my bills my mobile/wireless phone bill remains the most troublesome. Electricity, water, gas, broadband, TV and even fixed/VoIP telephony appear with few surprises. A quick search online shows there is a significant problem with mobile operator’s billing. My recent experience with T-Mobile US made me realize they do not understand […]
At the end of November I’ll be attending Informa’s SDP Asia conference in Singapore. I’ll be running a post-conference workshop on the 28th November, and a couple of sessions through the conference (26-27 November). Outlines of the sessions are shown below, and the conference brochure can be downloaded here. The purpose of this article is […]
The purpose of this article is to provide a summary of my findings from Informa’s IMS/SDP (IP Multimedia Subsystem) North America conference that ran from the 5-7 November in Dallas TX; I gave a preview of the event in this article. I’ve also put a few slides together to give a flavor of the conference […]
Earlier this month I gave a weblog preview of Informa’s SDP (Service Delivery Platform) Asia conference in Singapore. I’ll also be attending Informa’s IMS/SDP (IP Multimedia Subsystem) North America conference (5-7 November) in Dallas TX. This weblog article provides a preview of the North American event. Bringing the discussion on IMS and SDP together is […]
Overall My impression of MWC (Mobile World Congress, nee 3GSM) is it was quieter than last year, less hype and less people; however, the organizers claim attendance was up 3000, perhaps they were all the pick-pockets? I think the industry is at a crossroad, in my discussions with operators internet access is the product that’s […]