Operators must focus on ways to improve communications success to remain relevant as the customer’s primary communications service provider, that’s the one that gets paid rather than giving it away. From my projects I have lists of hundreds of services operators could launch to improve on the basic communications experience, including the one mentioned below. […]
The 6th SDP Asia Summit 27-30 March was reviewed previously here and here. Tom Clayton gave an excellent presentation on BubbleMotion’s transition from being VAS (Value Added Service) provider to being an App provider at the conference, his case study is the focus of this article. Use of applications on smartphones is growing rapidly in […]
I try not to prejudge, to write-off, as we all suck at predicting the future. But I sometimes just need to rant, here are a few. Connected Car. Why when everyone in the car already has a smartphone / tablet that’s up to the minute and customized to their needs. Not 3-6 year old technology […]
I was in the UK last week and caught up with the CEO of HTK, Marlon Bowser. HTK Horizon™ is a hosted service (“Software-as-a-Service”) that helps organizations or any size to “sell more and serve better, at lower cost” through highly personalized (‘micro-targeted’) inbound and outbound communication using email, SMS text messaging and interactive voice […]
Hurricane / Tropical Storm Irene blew through on Sunday morning, in front of the storm the rain was intense we had 7-8 inches in about 8 hours, the wind was not that strong. Once the sun came out after the center of the storm passed the wind picked up but it only brought a few […]
Unified communications is not new, its been around for nearly a decade. My start-up Teltier 10 years ago was promoting services such as missed call summary, instant conferencing and messaging, as well as unified communications (UC). There’s nothing like being painfully too early to market 🙂 Unified communications is the integration of real-time communication services […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]