The purpose of this CXTech Week 22 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Unibeam, a SIM applet approach to mobile authentication, verification and fraud prevention. It collects and binds user authentication directly from within the SIM. Because it is based on the SIM as an applet, it can also trigger pop-up messages and questions to the users, which enables new use cases that require user-validated information and acknowledgment. […]
I was reviewing the replies to FCC’s Targeting and Eliminating Unlawful Text Messages, CG Docket No. 21-402 published in 2022. You can see all of the replies here. Some that drew my attention are listed below. The Campaign Registry (TCR) Reply. Before we begin: The FCC document is about “Targeting and Eliminating Unlawful Text Messages.” […]
The purpose of this CXTech Week 51 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 31 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this article is to explain a simple model to understand the programmable communications market. I divide the market into 3 domains: Aggregation, Technology, and Applications. I’ve shown a number of similar frameworks in the past, see this one from TADSummit 2018 given during the State of the Union presentation. The reason I […]
We’ve all experienced it: you’re on a call, not moving around, just talking and the call drops, you check the signal level on the phone and it’s gone only to return to near full strength as you check. Does the operator even know what’s just happened? And then when you’re on the move, for example […]