The purpose of this CXTech Week 19 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
IM (Instant Messaging) / chat has been around for a long time. Before AIM (AOL Instant Messenger, 1997) and ICQ (Internet Chat Query, 1996), there was the command line function ‘chat’ on unix (early 1980s) which evolved into IRC (Internet Relay Chat,1988); and for the VMS (Virtual Memory System) crowd there was phone (sometime in […]
When Tyntec bought from Iris Wireless its peering agreement with Syniverse and SAP, one of only three contracts in existence, they opened up the old boys club of carrier interconnect in the US. Now tyntec are proposing to address one of the other dysfunctions of the US market by making long code A2P SMS work […]
Following the trend of telecom API consolidation BICS has bought Telesign. I prefer to use the term programmable telecoms, as you can see in the diagram below the market is much more that just APIs. Services using programmable telecoms have become an essential part of the market, and underpin Telesign’s success. BICS (previously known as Belgacom […]
On Saturday, March 18, the winners of the “LINE BOT AWARDS” were announced. 815 entries were whittled down to just 24 teams who completed for the Grand Prix prize of 10 million yen, about $90,000 USD. At TADHack Global we get about 200 entries over one weekend, its comparing apples and oranges a little as […]
At the recent IIT RTC Conference I gave a couple of presentations on TADHack Global and on the difference between Telecom and Telco. The first was a summary of what we achieved with TADHack Global. You can read all about the event and winners in this weblog. It was the world’s largest global hackathon over […]
It must be the additional heat from global warming bringing the summer madness out early. This is just a selection of the silliness I see pass through my inbox today on the way to the deleted folder. Digital Transformation still keeps being used as if it means something. Digital was cool in the ’70s, just […]
Nexmo recently announced a partnership with Viber for application to person communications over Viber’s messaging platform via Nexmo’s Chat App API. I’ve been warning about the risk to telcos of becoming the communications network of last resort for many years. This deal heralds the turning point in A2P (Application to Person) communications that will lead to the […]
The Shango team have an impressive history spanning over 6 years in building and integrating telecoms and web backend systems. They built the back-end-as-a-service platform business that One Source Networks’ bought last year, and the team have spent over two years building their new platform that bridges the telephone network and the web. The good […]
I’ve just read an article that really frustrated me. Earlier this year at the Mobile World Congress the VP Marketing of CocaCola asked to use Joyn to reach their fans in one of the conference sessions. Obviously Joyn did not adequately respond. As CocaCola partnered with LINE, a unique blend of technology and pop culture […]