I show below a sample of a taxonomy of the operators’ developer communities across consumer applications (e.g. widgets), consumer content (music, ring-tones, caller ring back tones, wallpaper), enterprise applications (e.g. field force automation tools) and enterprise IT (that is having enterprise IT departments build apps for their employees only). As discussed in the “Emerging App […]
Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online. Its respectful of my time and lack of patience. Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service. The week before last my wife had […]
With a new child at home I’ve been limiting travel, well trying to, so this year only the two most important conferences in my calendar are attended: Mobile World Congress (MWC) in Feb and Broadband World Forum (BBWF) in October. Informa have taken over BBWF so their massive conference machine, and in particular Gavin Whitechurch, […]
Interesting innovations regularly come from island nations, for example the first 3G trial on the Isle of Man (where I grew up), from Singapore (Goto Camera), and most recently Sri Lanka with hSenid’s SDP in the Cloud, which was recently released and then deployed with Etisalat – Sri Lanka (formerly known as Celltel & then […]
My good friend Mac Taylor is conducting an industry wide survey on operator relationships with developers and what developers expect and want from operators. The survey is here: http://www.surveymonkey.com/s/CGGMPY7 Some of the questions he’s asking include: Is capability and service exposure relevant? Will operators be able to attract developers and build a developer community? What […]
I presented at a recent sales conference for a large security / IT solution provider on the evolution of the telco industry and the role security and protection plays in that evolution. I show below a cut down version of the slides I presented, removing the discussion on specific market opportunities and actions. In the […]
Even though M1 is a small mobile operator, roughly 1M customers, it remains one of the most innovative mobile operators. M1’s business strategy is simple: to constantly deliver value to its customers by rolling out new and innovative applications and services. In mid-2008, M1 began its search for a next generation service delivery platform (NG […]
API Management has been touched upon by several articles in this weblog. To expand on this topic to help us understand its function and strategic importance to operators I’ve put together a whitepaper with Sonoa Systems, a leading provider of API Management to companies such as MTV Networks, Alcatel Lucent and Guardian Life Insurance. The […]
The 4th annual SDP Asia Conference took place in Singapore from 27-28 October 2009. It was as well attended as ever, with over 70 attendees from around the region. Some of the operators presenting at the conference included: Krishna N Basudevan, GM, Information Technology, Aircel Ltd, India; Clark Lam, Director of Service Platforms in Consumer […]
The 4th annual SDP Asia event takes place in Singapore from 27-28 October 2009. Some of the operators presenting will be: Krishna N Basudevan, GM, Information Technology, Aircel Ltd, India; Clark Lam, Director of Service Platforms in Consumer Products, SingTel, Singapore; Rahadian Krishna Sundara, Head of Business Research, R&D Center PT Telkom, Indonesia; Alex Ibasco, […]