In my journeys around APAC (Asia Pacific region) over the past few months, a common theme is the explosion of mobile broadband (MBB), as reported in previous articles in this weblog such as Mobile Broadband Explosion, The Internet’s Gone Video, and Mobile and DSL Broadband Compared. However, the impact of that explosion on the operator […]
At the start of April I wrote about the consolidation in the service management space and the major trends of: Consolidation of functionality. Just like enterprise IT, as mature functions are subsumed. For example, once upon a time a service provider would buy a VoIP fulfillment platform, now multi-service fulfillment is the norm. Emergence of […]
Survival is the mother of innovation. As customer behavior, rather than technology and competition, significantly impacts a service provider’s business, threatening the core revenues; the Telco API (Application Program Interface) is one method for operators to foster innovation on their networks. The Telco API enables operators to expose capabilities from their networks such as location, […]
Sigma Systems’ first User Conference (June 4th-6th, Barton Creek Resort), explored the next generation of consumer and business oriented services, including insight and discussion around emerging trends and technology developments in the following areas: targeted advertising, evolution of commercial VoIP & data services, global deployments in mobile broadband services, evolution to on-demand services, converged applications […]
As requested by reader feedback, I’m providing some foresight on up-coming conferences I’m attending, rather than just reviewing conferences I’ve attended. For June I’ll be running panel sessions at Sigma Systems‘s first user conference and at the Voice Peering Forum. Sigma Systems‘s first user conference (June 4th-6th, Barton Creek Resort, registration is free), will explore […]
Just summarizing my panel session speech on day 3 of SofNet, “A Pragmatic Approach to Developing IMS-Services.” I addressed two questions I’m often asked. “Is IMS dead?” Both Sprint and Verizon are deploying their flavors of IMS for the simple reason they decided voice over EVDO (the CDMA version of 3G) will be supported by […]
Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]
UC (Unified Communications) brings together the communication and data networks of an enterprise. The Innovative Communications Alliance (ICA), led by Nortel and Microsoft, is creating the hype surrounding UC. The purpose of this article is not to discuss UC within the enterprise, rather look at the emerging mobilization of UC and the impact it could […]
I attended the FierceMarket’s IMS Executive Summit 2007 on the 19th and 20th September. The agenda included keynote presentations from Stuart Elby, Vice President, Network Architecture, Verizon; Mark Kaish, Vice President of Voice Development and Support, Cox Communications, and Narothum Saxena, Senior Director of Advanced Technology and Systems Planning, US Cellular. Learning from the event […]