The purpose of this CXTech Week 27 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
The purpose of this CXTech Week 25 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
The purpose of this CXTech Week 12 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
Its interesting times to review quarterly financial performance of a number of telecom companies. Firstly, examining the large established ones focused on telco: Ericsson revenue fell 6% year over year during the third quarter to $5.9 billion Nokia fell 9% year-on-year to around $5.7B in Q3, and said conditions will continue to be difficult into […]
Its 2015, in case you didn’t notice 😉 IMS is still not pervasive, tier 2 telcos continue to buy NEW soft-switches in preference to IMS as its too expensive / complex, and RCS is nowhere as discussed in this weblog – a big thank you to all the contributors in the comments. VoLTE is making slow, painful […]
Even though we’ve had three Telecom API events this year: June in Munich, this one in Oct in London, and the Service Delivery Innovation Summit in London in Sept (previously known as the SDP Global Summit) the event ended up being busier than expected with a relatively high % of telcos. I ran a pre-conference […]
I’d like to share some of the myths and misconceptions I come across in my travels on telco APIs and more generally service innovation. 1) Twilio and Apigee are used in the same breath, as if they’re the same proposition. Twilio is an API publisher, this article from 2012 explains the difference. There’s a strong […]
The Next Generation Service Platforms (NGSP) event brings together 3 events: Telecom APIs, Web Real-Time Communications & Legacy Networks Evolution. Given the fragmentation of events it was nice to see an event bringing all the service platform issues under one roof. It ran in Munich, 10-11th June 2014, just after TADHack, it was an interesting contrast […]
It was the first time in 15 years I did not make the annual pilgrimage to MWC (Mobile World Congress). Some of the reasons being: The BS and detachment from market reality of the GSMA which impacts MWC; The ridiculously large event which means I’m spending more time racing between meetings than in meetings; The […]
Telcos are faced with a tough choice by some of their vendors, “IMS, what choice do you have?” If telcos’ services do not work reliably they suffer through public humiliation. Remember when AT&T had an exclusive deal on iPhone in the US? Jon Stewart from the Daily Show said about owning an iPhone in NYC […]