My experiences with being a customer of a mobile operator have not been as good as most of my other service provider experiences. There is a significant gap between what we say and do as an industry. I covered T-Mobile’s extortionate billing and their poor customer service experience compared to Amazon. The last straw came […]
Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online. Its respectful of my time and lack of patience. Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service. The week before last my wife had […]
Firstly, thanks to the over 150 survey responses to the Telco Business Model Evolution Questionnaire. Responses came from all around the world with a even split between Americas, EMEA, and APAC; from mobile, converged and cable operators; their suppliers, application developers and a few web-based service providers. The responses to the multi-choice questions are available […]
I presented at a recent sales conference for a large security / IT solution provider on the evolution of the telco industry and the role security and protection plays in that evolution. I show below a cut down version of the slides I presented, removing the discussion on specific market opportunities and actions. In the […]
Even though M1 is a small mobile operator, roughly 1M customers, it remains one of the most innovative mobile operators. M1’s business strategy is simple: to constantly deliver value to its customers by rolling out new and innovative applications and services. In mid-2008, M1 began its search for a next generation service delivery platform (NG […]
Network APIs do not require a developer community. Its just an API: publish, provide code examples, define the process on how a third party can access the API, and you’re done. Network APIs are not necessary for an operator’s App Store. For example operators have been selling content and apps on their portals for years, […]
Cloud Services are already a significant market (estimated at $23B this year), and growing rapidly to $43B by 2012. We’ve seen several operators launch cloud computing services, e.g. AT&T, BT, Deutsche Telekom (Zimory exchange), KPN, NTT, Orange, Verizon (CaaS (Computing as a Service) where HP was its main technology partner), and Vodafone. There is a […]
The Broadband World Forum is the main telecommunication industry’s event for broadband, drawing thousands of attendees from more than 100 operator companies and all the top broadband vendors. Keynotes at the event came from industry leaders such as Hans Vestberg, CEO Ericsson, Jean-Phillip Vanot, SVP of Innovation and Marketing for Orange, and Mika Vehviläinen, COO […]
There are 4 main application store provider categories: Operating System: Google Android, Microsoft Mobile Consumer Electronics: Apple, Nokia (Ovi), RIM, Sony, Nintendo, Microsoft Xbox Mobile Storefronts: Getjar, Handango, and in the future Amazon (they’ve already started with Kindle) Operator: Vodafone (Live), OrangeWorld, O2 Active Though the term app store is not entirely correct, as some […]
As mentioned in a previous aricle on virtualization I use SaaS (Software as a Service) and PaaS (Platform as a Service) interchangeably as I remain unconvinced of the difference from a customer’s perspective. The cloud computing market size, depending upon how it’s defined, is estimated to be about $50B by 2011, of which 70% is […]