Background The next chapter of our messaging monopolies series is about as typical as any story of unchecked greed and power can be. Unlike the tragedy of the small business victim in the Messaging Monopolies post, Jenny’s Construction & Design Services (Jenny’s), who’d successfully led a business category for one decade. But couldn’t compete with […]
The purpose of this CXTech Week 47 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Responding to several reader requests, this post is a simplified version of the original Messaging Monopolies, with more background explanations, a few analogies, and less assumptions made on the readers’ detailed knowledge of the US SMS industry. It is longer, but I hope makes things a little clearer. In the Appendix we walk through a […]
Hi Rich, thanks so much for your comments, this is exactly what we want, open discussion. Starting with your first comment: Rich Eicher: “The Campaign Registry alone decides whether a political campaign’s text message is appropriate to send to your mobile phone.” – FALSE!” As far as I am aware there are no other options […]
The purpose of this CXTech Week 38 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Subtitle: US #SMSspam club’s EBITDA is $2.4B The motivation to create this post came in part from a post by James Crawshaw of Omdia on the movie, “The Network”. James referred to the monopolies in America, and how AT&T was broken up and then put together again by bankers with the exception of Verizon (Bell […]
The purpose of this CXTech Week 36 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]