The purpose of this CXTech Week 22 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]
The robustness of the A2P SMS market has surprised me, granted many analysts have been predicting its decline for the past 3-5 years, however, its continues to grow. Over the past couple of weeks I’ve seen a number of things start to point towards the corner could be in sight. Personal experience (its always very […]