A previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and we’re working through how those excuses can be solved / avoided / ignored. This article expands a little more through a case study the “We tried that service (or similar service) in our market and […]
This previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and as promised we’re now going to work through how those excuses can be solved / avoided / ignored. To begin with there is the classic “We tried that service (or similar service) in our market […]
Discussed in the previous article is the fact that as an industry we’re not innovating on our core service: communication. I hear a litany of excuses as to why communication innovation has stopped, I show below a sample for your amusement and frustration. In the next articles I’ll go through how those excuses can be […]
I was thinking the other day how little I now use my phone for day-to-day communications, and then started to think, why is that? To start with operators have been rather unsuccessful with their communication VAS (Value Added Services) – most people call them communication apps these days. There are hundreds of them, for example […]
Its the first time since its inception that I’ll not be able to attend SDP Asia, instead I’ll be at the BBWF (BroadBand World Forum), I reviewed the BBWF conference and the sessions I’ll be running in this aricle. As a quick aside: DEMO is taking place this week, and congratulations to GotoCamera (previously HomeCamera) […]
I came across this old presentation today on the business case for operators to open their network, shown below, some of the material is over 4 years old, especially on developer needs. Yet operators continue to ask developers what they need and developers provide the same answers, perhaps operators continue to ask in hope of […]
This weblog has referred many times to the potential of operators to understand their customers given their role as network provider. In this article I go a little deeper into the technology behind that statement, business intelligence. Business Intelligence (BI) refers to software techniques used in spotting, extracting, and analyzing business data, such as sales […]
My experiences with being a customer of a mobile operator have not been as good as most of my other service provider experiences. There is a significant gap between what we say and do as an industry. I covered T-Mobile’s extortionate billing and their poor customer service experience compared to Amazon. The last straw came […]
We’ve seen a rash of announcements from operators such as Telefonica and Vodafone (and telecom suppliers for that matter) on their eHealth offers. So what brought on this sudden interest? Operators have been providing communication services to the Health sector for many years, what’s different? Firstly, lets start with some definitions, as always without clarity […]
Its one of those trends we know is there. Its been there for decades. However, because the trend is constant it gets ignored, its a bit like boiling frog syndrome – ignoring the small changes until its too late and you’re cooked. The trend is the ITization of telecoms. Within the telecoms industry we like […]