We’ve all experienced it: you’re on a call, not moving around, just talking and the call drops, you check the signal level on the phone and it’s gone only to return to near full strength as you check. Does the operator even know what’s just happened? And then when you’re on the move, for example […]
With the launch of services such as FiOS from Verizon and U-Verse from AT&T, TV services in the US are finally entering the 21st Century, where widgets are now available on the TV such as local weather and traffic; it’s slowly becoming interactive. As anyone from the UK will attest Sky, a satellite TV service […]
Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]
As part of the SDP (Service Delivery Platform) workshop a run, I have a section on the ODP (On Device Portal), where I run through the ODP landscape. I maintain a table of companies I consider relevant to the ODP Landscape, if you see any gaps or errors let me know, thanks. During the years […]
Ovum predicts the number of HSDPA connections will reach 16.5 million by the end of 2008 in Western Europe, thanks in part to the simplicity of plugging in a USB HSDPA modem and it just working rather than the complex configurations and reboots of a data card; as well as the simplicity and attractiveness of […]
Overall Summary / Opinion An important first step in meeting the competitive disadvantage VZW faces compared to the GSM operators. A device centric ODIS (Open Device Interface Specification) defines what a device must do to interface to the VZ RAN (between the device radio hardware and the access network), and the support structure to help […]
I thought it would be timely to share a little more on my perspective of the Telco API, given my attendance at some upcoming conferences around Web/Telco 2.0 where this will be topic of discussion: TeleStrategies Telco + Web 2.0 Service Creation conference were I’m running a pre-conference workshop on “Successful Strategies for SDP Deployment” […]
Overall My impression of MWC (Mobile World Congress, nee 3GSM) is it was quieter than last year, less hype and less people; however, the organizers claim attendance was up 3000, perhaps they were all the pick-pockets? I think the industry is at a crossroad, in my discussions with operators internet access is the product that’s […]
Telephony was the first user generated content (UGC) service. Operators provide a pipe, and we filled it with a conversation. It fulfills a basic human need, the need to communicate, and as been successful around the world. As telecommunication services become more sophisticated we’re witnessing a divergence amongst operators on service success. The roots of […]
The Application Network Interface (ANI) is an interface through which operators can expose capabilities from their networks to third parties such as single sign-on, location and presence. At SDP Asia I gave a presentation on “Examining the importance of the SDP to an Operator’s Web / Voice / Telco 2.0 strategy” where I covered a […]