Tag Archives: user-generated content

The Three Dimensions across which customers pay: ‘Customer Pay-Space’ or a 2 State System?

Following up on my presentation at eComm last week, I was asked to provide a little more background on my comment about the three degrees upon which customers pay.  They pay on three dimensions: cash, time and privacy; creating a ‘Customer Pay-Space.’  It’s important to remember with the non-cash dimensions (time and privacy) value is […]

Case Study of Managed Service Success: IMIMobile

A previous article provided ‘A Managed Services Primer.’ Managed Network Services (MNS, aka Outsourced Network Operations) was a $10B business in ’08, with a CAGR (Compound Annual Growth Rate) of 16%.  Europe accounts for 45% of the market.  The leading supplier in the market, Ericsson, rips-out other supplier’s equipment and installs its own in the […]

The Growing Diversity amongst Operators on Service Success

Telephony was the first user generated content (UGC) service.  Operators provide a pipe, and we filled it with a conversation.  It fulfills a basic human need, the need to communicate, and as been successful around the world.  As telecommunication services become more sophisticated we’re witnessing a divergence amongst operators on service success.  The roots of […]