Preview: 4th annual SDP Asia event, Singapore 27-28 October 2009

The 4th annual SDP Asia event takes place in Singapore from 27-28 October 2009.  Some of the operators presenting will be: Krishna N Basudevan, GM, Information Technology, Aircel Ltd, India; Clark Lam, Director of Service Platforms in Consumer Products, SingTel, Singapore; Rahadian Krishna Sundara, Head of Business Research, R&D Center PT Telkom, Indonesia; Alex Ibasco, […]

O2 Litmus Application Competition Winners

O2 Litmus just announced the winners of its application competition: Intelligenti Publishing, who takes home the £10k prize; and Two apps shortlisted by a judging panel of O2 customers were: Percula Software’s EventHorizon; and Live TalkBack. Live TalkBack is founded by Matt Millar, who was on my panel session at the Smart Pipes Event in […]

Communication Enables Business Process (CEBP) Status Report

Patrick Murphy (email Pat) has just released an excellent report on the status of communication enabled business processes (CEBP) that is likely to become a reference text in the emergence of this important category for both operators and application developers. The report provides an overview of the CEBP industry relative to Telco APIs and voice […]

IMS Online Survey Results

I recently completed a report for Mind Commerce entitled: “IMS (IP Multimedia Subsystem) Status Report: Emerging from the Trough of Disillusionment?” This report provides a valuable independent IMS status report that can help all in the industry have a clear view on its current status and the likely paths operators will take in the evolution […]

Broadband World Forum Summary

The Broadband World Forum is the main telecommunication industry’s event for broadband, drawing thousands of attendees from more than 100 operator companies and all the top broadband vendors.  Keynotes at the event came from industry leaders such as Hans Vestberg, CEO Ericsson, Jean-Phillip Vanot, SVP of Innovation and Marketing for Orange, and Mika Vehviläinen, COO […]

IMS (IP Multimedia Subsystem) Status Report: Emerging from the Trough of Disillusionment?

I recently completed a report for Mind Commerce entitled: “IMS (IP Multimedia Subsystem) Status Report: Emerging from the Trough of Disillusionment?”  This report provides a valuable independent IMS status report that can help all in the industry have a clear view on its current status and the likely paths operators will take in the evolution […]

IPTV Survey

IPTV has been a long time in coming.  Back in 1991/1992 at BT Labs I helped build one of the first VoD systems over DSL with Gavin Young‘s team.  Nearly 20 years later, most of the major telcos have rolled out IPTV, e.g. China Telecom, Deutsche Telekom, and AT&T.  Global IPTV customer numbers are at […]

Summary of 4GWE Session: The Ecosystem of Application Developers

At the 4G Wireless Evolution conference earlier this week in LA I moderated the session “The Ecosystem of Application Developers.”  On the panel were: Shai Berger, CEO Fonolo; Kent Winter, SVP Sales Apex Voice TS Ramakrishnan, CTO BubbleMotion; Francisco Kattan, Sr. Director Developer Ecosystem Alcatel-Lucent; and Karl Good, Technical Director Truphone. A video of the […]

Upcoming Conferences: 4GWE, Broadband World Forum, Oracle SDP in Action

I hope you managed to have an enjoyable summer break.  With the end of the summer holidays comes conference season… At the 4G Wireless Evolution conference next week in LA I’ll be moderating the session “The Ecosystem of Application Developers” (4G1-04), on Tuesday 1st Sept, 2:00-3:15pm.  On the panel will be: Shai Berger, CEO Fonolo; […]

Let’s Not Forget the Customer Service Basics in the Race to Innovate: Poor Customer Service Example from T-Mobile US

As a consumer, of all my bills my mobile/wireless phone bill remains the most troublesome.  Electricity, water, gas, broadband, TV and even fixed/VoIP telephony appear with few surprises.  A quick search online shows there is a significant problem with mobile operator’s billing.  My recent experience with T-Mobile US made me realize they do not understand […]