I was thinking the other day how little I now use my phone for day-to-day communications, and then started to think, why is that? To start with operators have been rather unsuccessful with their communication VAS (Value Added Services) – most people call them communication apps these days. There are hundreds of them, for example […]
My experiences with being a customer of a mobile operator have not been as good as most of my other service provider experiences. There is a significant gap between what we say and do as an industry. I covered T-Mobile’s extortionate billing and their poor customer service experience compared to Amazon. The last straw came […]
Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online. Its respectful of my time and lack of patience. Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service. The week before last my wife had […]
The analogy I’m drawing here is between an operator’s IN platform and an enterprise’s / web service provider’s application server. The Intelligent Network (IN) enables both fixed and mobile operators to differentiate their proposition by providing value-added services in addition to the standard voice and messaging telecom services such as PSTN, ISDN and GSM services […]
A previous article provided ‘A Managed Services Primer.’ Managed Network Services (MNS, aka Outsourced Network Operations) was a $10B business in ’08, with a CAGR (Compound Annual Growth Rate) of 16%. Europe accounts for 45% of the market. The leading supplier in the market, Ericsson, rips-out other supplier’s equipment and installs its own in the […]
The purpose of this article is to review some of the significant developments and trends in the telecom industry through 2008, and look forward into next year on what developments and trends may start to unfold. Open Innovation, Telco API and SDP. A theme of this weblog throughout the year has been Open Innovation, the […]
I’ve know Liew Kong Nam for many years, since he was in the Singaporean start-up Line Fusion (that name and website is lost to the mists of time), which was bought by Dilithium Networks. His new venture, Nano Equipment (I’ll use the acronym NE as the name is a legacy issue), is a mobile video […]
While at the Voice Peering Forum I met an innovative ‘Voice 2.0’ start-up called Fonolo. If you need to call your bank, airline, operator, car rental agency, travel service, or one of those many other companies that waste your time by making you wait on the phone; this service does all the IVR (Interactive Voice […]
SofNet brings together three of the main drivers in the telcom industry, NGN (Next Generation Network), Web 2.0 and the telecom service layer (also known as the SDP, Service Delivery Platform). Now when it comes to the definition of SDP, I’m usually reminded of this quote from “Through the Looking Glass:” `I don’t know what […]