The purpose of this CXTech Week 36 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
At TADSummit EMEA I presented some slides on “By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market Sizing.” Its a straight forward bottom-up build of the market size with lots of revenue guesstimates – never believe what people tell you about their companies 😉 I show the slides below. Of most interest were the slides […]
In my travels I meet many Telco CEOs who have a common question, “How can I transform my organization to be more innovative?” My response is always the same, “You can not.” They look a little perplexed as most people tell them they can if they buy their snake-oil. Usually packaged up as digital-tripe like […]
I spend a fair bit of my time helping cool innovative new service providers, telcos, and technology vendors get new stuff to market. What that means is I spend a fair bit of my time failing, which also means I spend much of my time learning. Being independent avoids all the internal noise of large […]
I’d like to share some of the myths and misconceptions I come across in my travels on telco APIs and more generally service innovation. 1) Twilio and Apigee are used in the same breath, as if they’re the same proposition. Twilio is an API publisher, this article from 2012 explains the difference. There’s a strong […]
Where are the Telecom API millionaires? We all know about the Apple App Store and Google Play millionaires. Flappy Bird being a recent in a long long line of developer successes. But in Telecom APIs, where are the AT&T Developer Program Millionaires? The question is fair, though its comparing apples and oranges. The successes in […]