SofNet brings together three of the main drivers in the telcom industry, NGN (Next Generation Network), Web 2.0 and the telecom service layer (also known as the SDP, Service Delivery Platform). Now when it comes to the definition of SDP, I’m usually reminded of this quote from “Through the Looking Glass:” `I don’t know what […]
Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]
The telecom press normally focus upon consumer based services, such as MobileTV, mobile gaming, or mobile access to MySpace or Facebook. Behind the scenes is the less glamorous but more profitable enterprise communications scene with services such as: Visual Voicemail: speech to text (note its recent appearance on the iPhone); Unified Business Communications: bringing together […]
UC (Unified Communications) brings together the communication and data networks of an enterprise. The Innovative Communications Alliance (ICA), led by Nortel and Microsoft, is creating the hype surrounding UC. The purpose of this article is not to discuss UC within the enterprise, rather look at the emerging mobilization of UC and the impact it could […]