I had the opportunity recently to chat with Mark Kovatch, Vice President Sales at Questar, about his experience in using Telecom APIs. Questar is the name behind many of the Customer Experience Management programs of the big brands. Founded in 1985 they pioneered the “sales receipt survey.” For those in the US, whenever you go […]
Protiviti provides an example of a business using Telecom APIs to better serve its retail industry customers with a great retail auditing and awareness service. Protiviti is a global business consulting and internal audit firm composed of experts specializing in risk, advisory and transaction services. They add value and provide solutions in finance and transactions, […]
The SDP Global Summit proved again to be the must-attend event. I’ve reviewed Summits from 2013, 2012, 2011 Day 1, 2011 Day 2, and 2011 Highlights on this weblog and you can see they have predicted the course of the industry. This year we ran a post conference workshop on the 20th Sept entitled, “Independent […]
We’ll be giving a pre-conference workshop at the Telecom API event entitled, “All You Wanted to Know About Telecom APIs, But Were Too Afraid to Ask!” This will be a fun, frank and independent review of the market with lots of real-world case studies from Apidaze, Telestax, and Tropo. Introduction We’ve seen in 2013 a […]
The presentations for the post-conference workshop, Independent Review of Telecom APIs, are together and they are exciting. I’m proud and humbled that the world-leading experts listed below are willing to give their time for this post-conference workshop: Dan Burnett, chief Scientist at Tropo, one of the editors of the WebRTC spec, and author of ‘The WebRTC […]
Plivo enables web developers and enterprises to easily develop Voice and SMS applications. Plivo delivers the flexibility its customers require by allowing customers to bring their own carrier services and volume pricing models. Plivo eliminates the complexity from telephony by providing a scalable and feature-rich voice and messaging platform wrapped with flexible Telecom APIs and […]
Over the past 24 hours the emails, instant messages, and discussion in the Linkedin Telecom API group have been flowing faster than usual as people digest the news of Twilio’s latest $70M round with the usual fawning uncritical tech reporting that passes for journalism from TechCrunch. And don’t get me started on people who call […]
I thought it worth taking a moment to review some of the companies I’ve talked to over the past 6 months that are either running their business on Telecom APIs, or helping others run their businesses on Telecom APIs. Common themes from the interviews are: Focus on running the core business. Telecom APIs means a […]
I had the opportunity to chat with Pierre Davidoff, VP Technology at delivery.com. They focus on truly representing the local businesses within a neighborhood. And it’s not just food, its groceries, wine and spirits, and recently announced cleaners. You’ll see the local businesses in a neighborhood, not just some instance of a big corporate chain. […]
Continuing the series of weblogs exploring businesses running on Telecom APIs, I spoke with Sammy James, founder and CEO of Speak2Leads. Speak2Leads’ proposition is simple, respond almost immediately to a customer lead, with six in total carefully timed contact attempts. A Kellogg study on Lead Response Management (LRM) revealed the odds of connecting with a […]