A previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and we’re working through how those excuses can be solved, avoided, or ignored. This article expands a little more on the excuse: “We can only focus on 4 service launches per year (because we only back […]
A previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and we’re working through how those excuses can be solved / avoided / ignored. This article expands a little more through a case study the “We tried that service (or similar service) in our market and […]
This previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and as promised we’re now going to work through how those excuses can be solved / avoided / ignored. To begin with there is the classic “We tried that service (or similar service) in our market […]
Discussed in the previous article is the fact that as an industry we’re not innovating on our core service: communication. I hear a litany of excuses as to why communication innovation has stopped, I show below a sample for your amusement and frustration. In the next articles I’ll go through how those excuses can be […]
The purpose of this CXTech Week 35 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
In my travels I meet many Telco CEOs who have a common question, “How can I transform my organization to be more innovative?” My response is always the same, “You can not.” They look a little perplexed as most people tell them they can if they buy their snake-oil. Usually packaged up as digital-tripe like […]
Nexmo recently announced a partnership with Viber for application to person communications over Viber’s messaging platform via Nexmo’s Chat App API. I’ve been warning about the risk to telcos of becoming the communications network of last resort for many years. This deal heralds the turning point in A2P (Application to Person) communications that will lead to the […]
I’d like to share some of the myths and misconceptions I come across in my travels on telco APIs and more generally service innovation. 1) Twilio and Apigee are used in the same breath, as if they’re the same proposition. Twilio is an API publisher, this article from 2012 explains the difference. There’s a strong […]
The SDP Global Summit proved again to be the must-attend event. I’ve reviewed Summits from 2013, 2012, 2011 Day 1, 2011 Day 2, and 2011 Highlights on this weblog and you can see they have predicted the course of the industry. This year we ran a post conference workshop on the 20th Sept entitled, “Independent […]
At the OpenCloud Customer Forum this week I gave a presentation focusing on why retaking control over service innovation is essential for telcos’ survival, the slides are shown below. The presentation opens with the usual ‘doom and gloom’ presented by many who have an agenda, “It’s all bad so buy our ‘snake oil’ and you […]