The purpose of this CXTech Week 24 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
Following the trend of telecom API consolidation BICS has bought Telesign. I prefer to use the term programmable telecoms, as you can see in the diagram below the market is much more that just APIs. Services using programmable telecoms have become an essential part of the market, and underpin Telesign’s success. BICS (previously known as Belgacom […]
It must be the additional heat from global warming bringing the summer madness out early. This is just a selection of the silliness I see pass through my inbox today on the way to the deleted folder. Digital Transformation still keeps being used as if it means something. Digital was cool in the ’70s, just […]