Tag Archives: bau

CXTech Week 30 2024 News and Analysis

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The purpose of this CXTech Week 30 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Business As Usual Kills Most Innovation

In my travels I meet many Telco CEOs who have a common question, “How can I transform my organization to be more innovative?” My response is always the same, “You can not.” They look a little perplexed as most people tell them they can if they buy their snake-oil. Usually packaged up as digital-tripe like […]