Running to Stand Still. The Negative Cycle of Spending Virtually all the IT Budget to Keep the Lights On. Why we need a BOSS reset!
I apologize that this is a high level article, but I’m seeing the term Customer Experience Management being misused and promising things it will not deliver without a complete reset of the BOSS (Business and Operational Support System). A problem faced by many telecom network operators (telcos) is they are caught in an endless cycle […]