The purpose of this CXTech Week 6 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I recently took part in a round-table discussion in London organized by OpenCloud on the changes occurring within the telecoms landscape: how operators need to change to keep up with market dynamics, with a focus on innovation in services and service-charging. This was in conjunction with OpenCloud’s launch of Rhino Sentinel to help operators boost […]
We hear Business Transformation (BT) mentioned by many vendors and consultants when they’re selling their products and services. It closely echos the messaging of SOA (Service Oriented Architecture) transformation of the past decade; and given the challenges we’ve seen in realizing those benefits, it’s fair to consider it in some ways a re-branding. Or you […]