The purpose of this CXTech Week 29 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers.
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Open Source Telecom Software Project Survey 2020
Thank you to everyone who has completed the survey. If you have not and you work on open source telecom software, please complete, thank you.
The purpose of this Open Source 2020 Survey is to gather across the industry people’s experiences and opinions on using Open Source Telecom Software Projects (Projects), and share an anonymized aggregate result with those that compete the survey. I’ll also present a summary of the results at TADSummit EMEA / Americas in November.
Last year we did a survey, and the results were presented here. Thank you to everyone who completed the survey. We received supportive feedback on the value provided to the communities from that survey in helping projects be ever more successful.
This survey follows on from the first survey undertaken in 2019. Filling in gaps on geographic issues, contributions to open source projects, deeper dive into hosting and redundancy, adding missing open source projects, and a few other items, such as the impact of COVID-19 and what questions you want asked in 2021. Please to not worry about the length of the survey, just fill in what you can and skip sections where you have no contribution, thank you.
We recently added in a couple more projects thanks to feedback from Samir Doshi (ASTPP – Open Source VoIP Billing Solution astppbilling.org) and Hamed Kouhfallah (Issabel, Open Source Unified Communications issabel.org).
Enterprise Connect Virtual Conference & Expo – August 3-6
TADHack has partnered with Enterprise Connect for TADHack-mini Orlando since 2017. The hackathon takes place the weekend before the EC conference. You can see what we got up to at TADHack-mini Orlando 2020, as well as 2019, 2018, and 2017.
2020 was a little different as EC20 was postponed because of COVID-19. It is now a virtual conference and expo taking place on August 3-6. Though TADHack-mini Orlando did go ahead as scheduled (28-29 March) and achieved a great result given the hackathon was online only. You can see the summary of the amazing hacks created here.
Please check out the Enterprise Connect virtual conference and expo, registration is free – Secure your spot today!
Here are a couple of the conference’s sessions I’ve already put in my calendar:
- AI in the Contact Center from Pilots to Mainstream – its Dan Miller who supported us at TADHack-mini Orlando this year, you can not miss!
- Speech Technologies: Innovations and Use Cases – Jon Arnold is always worth making time for in your schedule.
Tyntec Podcast. What’s the difference between an intelligent assistant and a chatbot?
Based on some of my work, Jean from tyntec asked if I’d do a podcast about chatbots. Well, I know someone who can do a far better job than I 😉 So I introduced Jean to Dan Miller, and this podcast was the result.
Riot is now Element!
I’ve followed Matrix.org since before it began. So I knew all the names and accepted them, because they are geeky engineers, they do what all geek engineers do, name things, too many things. Every start-up I’ve worked with has created too many product names.
Riot (secure collaboration app) is now Element! Element is also the name for New Vector (the company behind Riot) while Modular, their Matrix hosting service, has become Element Matrix Services. They could have called it Element Services, but they’re doing better than before 😉
Matrix is the open source project that publishes the Matrix open standard for secure, decentralized, real-time communication, and its Apache licensed reference implementations. Which is separate from the commercial entity Element.
We’ll be interviewing Matthew and Amandine the founders of Matrix / Element at TADSummit EMEA / Americas in November. Let me know what you’d like me to ask.
Jambonz and Voximplant add Dialoglow Integration
Dave Horton announced Google Dialogflow support in Jambonz (the open source cpaas). We covered Jambonz at TADSummit Asia in May.
Voximplant adds One-Click Dialogflow Integration.
Working Group Two are running TADHack Trondheim / Norway and TADHack Stockholm / Sweden.
People, Gossip, and Frivolous Stuff
Congratulations to Izabella Coelli for starting as Telco Specialist Solutions Architect at Amazon Web Services (AWS)
Well done Tobias Goebel for starting as Principal Product Marketing Manager, IoT at Twilio Inc.
Steve Shaw is now VP Sales & Marketing at Onymos Inc
Bircan Ergur is now Digital IT Chapter Lead at Allianz Türkiye
Suchita Kaundin is now Product Marketing Manager at SlashApp
Glen Ragoonanan is now Senior Specialist Solution Architect at Wind River.
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