CXTech Week 47 2020 News and Analysis

The purpose of this CXTech Week 47 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers.

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TADSummit EMEA Americas Week 3

This weblog summarises the presentations given during TADSummit EMEA Americas Week 3. Thank you to all the presenters and our sponsors: Automat BerlinGoContactRadisys, and Sangoma for making TADSummit possible. Here’s some weekend reading / viewing 🙂

Adventures in Real-Time Communications in the Cloud, Manuel Pombo, GoContact

Open Source Telecom Software Survey 2020, Alan Quayle

Cloud Native Function for 5G success, Grzegorz Sikora, OVOO

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand, Smartnumbers

Innovator Interview: Lantre Barr, Founder & CEO of Blacc Spot Media

Building the SureVoIP App, Gavin Henry

Challenges of creating a multi sided marketplace, Marius Waldum, Working Group Two

Getting started with data visualization. Seeing patterns in telecom data. David Curran.

Innovator Interview: Mark Diaz, Chief Executive Officer Vinix

The Difference Between Your Project Succeeding or Burning To A Crisp Is Actually You. Dan Jenkins

VoIP Monitoring As A Code With SIP3, Oleg Agafonov

You can see all the published presentations in the TADSummit EMEA Americas agenda.

The Good, the Bad and the Ugly Innovation Podcast sponsored by Nettzer – Digital First Selling

On The Good, the Bad and the Ugly Innovation Podcast sponsored by Nettzer – Digital First Selling we have Alan Quayle of TADHack and TADSummit. Click on the title to hear the podcast.

Twilio: Building A Customer Engagement Cloud

I’m not going to break apart the silly marketing spin, such as ‘Super Network’ – they mean aggregation and analytics. Nor the dopey categorization of cloud-based Communications Platform-as-a-Service (CPaaS). Twilio are soup to nuts enterprise programmable communications across both the customer and employee experiences; with a big dollop of analytics across all the conversations. However, the addressable market numbers are getting closer to Twilio’s potential.

BICS to provide SIP Trunking and DIDs to Talkdesk

Talkdesk moved its traffic off Twilio a while ago, once Twilio started competing with them through FLEX. Rather than choose another CPaaS, they’ve gone with wholesale interconnect to avoid history being repeated.

Agora: A Play On The Democratization Of Real-Time Engagement

Agora reminds me a little of Pareteum. Not the dodgy revenue reporting, rather the spin in positioning. This article shows how they’re spinning their WebRTC APIs/SDK into a customer experience platform aaS and content delivery platform. I’ve talked previously in the CXTech Newsletters on this issue and comparables. Let’s just see where the cards fall through 2022 on Agora.

People, Gossip, and Frivolous Stuff

Congratulations to Luka Milošević, who is now Junior Programmer at Ubisoft. Luka and his teammates Andjelka Milovanovic and Stefan Kapunac won at TADHack Global the Telesign Global Prize of $1000 with Inbus, automatically notifies users on someone’s distance or time needed to reach a destination.

Miguel Espírito Santo is now a Product Manager at Talkdesk, joining from GoContact.

Sheena Mulani is now Media Ninja (Head of Marketing & Events) at HOT TELECOM. Joining from Epsilon Telecommunications.

Natalia Aliabyeva is now Global Vertical Marketing Lead Travel & Digital at Worldline Global.

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