The purpose of this CXTech Week 47 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers.
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This weblog summarises the presentations given during TADSummit EMEA Americas Week 3. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Here’s some weekend reading / viewing 🙂
Adventures in Real-Time Communications in the Cloud, Manuel Pombo, GoContact
Open Source Telecom Software Survey 2020, Alan Quayle
Cloud Native Function for 5G success, Grzegorz Sikora, OVOO
Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand, Smartnumbers
Innovator Interview: Lantre Barr, Founder & CEO of Blacc Spot Media
Building the SureVoIP App, Gavin Henry
Challenges of creating a multi sided marketplace, Marius Waldum, Working Group Two
Innovator Interview: Mark Diaz, Chief Executive Officer Vinix
VoIP Monitoring As A Code With SIP3, Oleg Agafonov
You can see all the published presentations in the TADSummit EMEA Americas agenda.
I’m not going to break apart the silly marketing spin, such as ‘Super Network’ – they mean aggregation and analytics. Nor the dopey categorization of cloud-based Communications Platform-as-a-Service (CPaaS). Twilio are soup to nuts enterprise programmable communications across both the customer and employee experiences; with a big dollop of analytics across all the conversations. However, the addressable market numbers are getting closer to Twilio’s potential.
Talkdesk moved its traffic off Twilio a while ago, once Twilio started competing with them through FLEX. Rather than choose another CPaaS, they’ve gone with wholesale interconnect to avoid history being repeated.
Agora reminds me a little of Pareteum. Not the dodgy revenue reporting, rather the spin in positioning. This article shows how they’re spinning their WebRTC APIs/SDK into a customer experience platform aaS and content delivery platform. I’ve talked previously in the CXTech Newsletters on this issue and comparables. Let’s just see where the cards fall through 2022 on Agora.
People, Gossip, and Frivolous Stuff
Congratulations to Luka Milošević, who is now Junior Programmer at Ubisoft. Luka and his teammates Andjelka Milovanovic and Stefan Kapunac won at TADHack Global the Telesign Global Prize of $1000 with Inbus, automatically notifies users on someone’s distance or time needed to reach a destination.
Miguel Espírito Santo is now a Product Manager at Talkdesk, joining from GoContact.
Sheena Mulani is now Media Ninja (Head of Marketing & Events) at HOT TELECOM. Joining from Epsilon Telecommunications.
Natalia Aliabyeva is now Global Vertical Marketing Lead Travel & Digital at Worldline Global.